The stability of IT operations of any organization depends on the IT Service Management maturity level. ITSM best practices guarantee the reliability of change implementation, improvisation based on learnings from earlier problem history and so on. The effective ITSM implementation helps organizations to not only capture the data, but to analyse and improvise based on the available data. It may be a daunting task with the disarray of IT operations to understand the stability, availability etc. As the first major task, a deep dive into the existing operational policies, processes & the integration is required from experienced ITSM professionals/team. ITSM guides the operations to adhere to the organization policy through well-defined processes with the support of procedures.

We provide consulting services to define, reengineer the policies, processes and procedures at organizational level with the objective that the visibility of the IT operations & services is improved, at the same time, ease of practising is maintained at all levels. Our approach helps the ease of access to historic data, trend analysis to transform the data into business conclusions.

We travel with the organizations in developing the process & procedures, implementation, training & transition and assist them to reach the steady state.

Process Definition:
  • Incident Management
  • Change Management
  • Problem Management
  • Configuration Management
  • Release Management
  • Availability Management
  • Capacity Management
  • Project Management
Process Implementation: Consulting on identifying & implementation the right ITSM tool matching the organizations size & complexity in the IT operations, user trainings.

The classroom training is usually scheduled between Fri – Sun

Please click here for more details on the locationwise schedule